Returns may be initiated through your Drip Depot Account Dashboard or via request at  Credit is issued upon receipt of eligible returns.  Drip Depot does not store credit card information, and is unable to process exchange transactions.  To exchange a product, please return the product and place a new order.  Customers are responsible for the cost of return shipments.  

The following items are eligible for return and refund:

  1. Unused items (with original packaging and instructions):

    • Within 60 days: Eligible for credit card refund - refund may only be issued to credit card used to make purchase.  If card has expired since date of purchase store credit will be issued.

    • 61 - 180 days: Eligible for store credit only

  2. Dropship Orders

    • Only eligible for return within 30 days and in new, unused condition

    • Contact for return authorization

The following items are NOT eligible for return and refund:

  1. Used/dirty items (including items that are missing accessories and fertilizer injectors)

  2. Tubing that has been cut and/or had the banding removed

  3. Partial kit returns

  4. Custom and/or made-to-order items

  5. Any item(s) ordered over 180 days ago  

Please Note:

Orders with Free Shipping (Including Freight Shipments)

  • If you return items purchased using our free shipping offer and your order total drops below the free shipping threshold ($49), the shipping charges we incurred when shipping the original order will be deducted from your return total.

  • For example, if your total order amount was $100 and you are returning $70 worth of items, your new order total that you are keeping is now $30. Since your order qualified for free shipping when you initially placed an order and the total amount you are keeping is now $30, which is below our free shipping threshold, we will be deducting the actual shipping cost (i.e. $10) that we incurred when we shipped out your order. Therefore, in this example, the total refund from us would be $70 - $10 = $60

Defective Items

  • If covered under our Lifetime Guarantee, we’ll replace items - free of charge

    • Please note in these situations we may request troubleshooting and/or the item(s) back for testing.  If this request is made, we will provide a prepaid return label.

  • If not covered by our Lifetime Guarantee; contact for additional information and/or troubleshooting

Designer Returns

  • If our design service was used and the paid credit was applied to the order, when more than 25% of the order is returned, the initial design fee will be deducted from the refund. 


Refunds can only be issued to the card used to place the order. Refunds cannot be issued to cards not associated with the order. 

If the card has expired or is no longer in existence a store credit will be issued.

A Helping Hand to Our Returns Department 

While returning items, you can save money and help our Returns Department by keeping a few things in mind (these tips are not required to return items but are greatly appreciated):

  • One Return Shipment Per Order: If possible, please try to avoid sending multiple return shipments for a single order. This prevents extra shipping costs and means you receive one refund instead of multiple!  

  • Combine Returns: Combine returns from multiple orders in one package if possible for your convenience and ours! 

  • Organized Separation: If you're returning items from different orders in one box, kindly separate the items within the package by order number. This simple step goes a long way in aiding our process.

Please direct any questions to us at