Unused item 30 days or less:
You may return any 'unused' item/s that does not meet your needs. To be eligible for return, all items must be accompanied by the original manufacturer's packaging and all printed material and instructions. Items that show signs of neglect, abuse, or use are excluded from this return policy. To receive a refund we must receive this order within 30 days of the order date and the item/s must be returned in the same condition as when shipped to you. Please start the returns process from your account dashboard.
Unused item 30-90 days:
If it has been over 30, but less than 90 days since your order was placed. To receive a refund we must receive this order within 14 days of return request. As a note, we are only able to issue refunds up to 90 days after an order is placed. Any order returned after 90 days will receive a store credit.
Tubing return: A roll of tubing has to be in like new condition*.
* Like new condition; still bound, packaged, and in resellable condition.
All kits must be returned with all items included. We cannot accept partial kits as returns.
Unused item 90 days or more:
Any order over 90 days is only eligible for store credit. If an order has been placed over 90 days, please contact the customer service at firstname.lastname@example.org in order to get a return authorization for the return of your unused like new items. Once a return authorization is granted, we must receive the return within 14 days.
If the item is covered under our Lifetime Guarantee, we’ll replace that item free of charge for as long as you own the item. If the item is not covered by our Lifetime Guarantee, it may still be covered under the original manufacturer’s warranty (contact the manufacturer for details) Please see our Lifetime Guarantee for full details.
Used / Dirty Items
If we receive an item that is dirty and not sellable, we will issue a store credit of 50% of the original sales price of the items(s).
Orders that qualified for free shipping:
If you return items purchased using our free shipping offer and your order total drops below the free shipping threshold, the shipping charges we incurred when shipping the original order will be deducted from your return total.
Partial Return Example:
For example, if you purchase $100 worth of items, and return $70, your new order total is now $30. Your order of $100 qualified for free shipping. The actual shipping cost we incurred was $10. After the return, the new order total is below the free shipping threshold. So, $10 will be deducted from the $70. Amount of refund: $60.00
Full Return Example:
You purchased $60 worth of items, and returned the entire order. The order total is now $0. The $60 order qualified for free shipping, and the new order total after the return is below the free shipping threshold. The actual shipping cost we incurred was $5. This $5 will be deducted from the $60 return. Amount of refund: $55.00
In the case of a defective or damaged item, we will send out a return shipping label. All other returns you are responsible for return shipping/handling. For detailed instructions please follow this link: How to return your items.
We are unable to cancel orders once the warehouse has received it.
To request a cancellation, please visit your account dashboard to view the details of your order and click on “Cancel this order.”