Difficulty Using Our Website
If you find maneuvering our Drip Depot website difficult or just don't know the name of the item you are looking for we encourage you to reach out to our customer support team for assistance before getting too frustrated. In this article we will give an overview of our website home page and the various ways you can search for items and information.
Searching for Items on Drip Depot Website:
First and possibly the most common method people use is the search bar. You type in a word or phrase and a list of matches appear on the screen. However, this does not always bring up every item with that word or phrase included in its name or description. Unfortunately, we have been unable to improve this yet. You will notice in the image this search has brought up several types of items related to "sprinkler rotors".
We also understand viewing and using our website on a mobile device can prove more difficult than on a PC or laptop. We are continually making changes for better performance and maneuverability. We welcome all your feedback as we strive to make our Drip Depot website as user friendly as possible.
Drip Depot website is divided into various categories of irrigation, such as Drip or Lawn to Vineyards and several others to make searching a little more refined. On the left side of the website screen is a category list to narrow the search parameters. If you are looking for pop-up lawn sprinklers there is no need to search through a list of drip irrigation micro-sprinklers, so you can click the "Lawn Irrigation" category and a list of subcategories will open up. Then just go down the list until you find the subcategory "Sprinkler Rotors". The next screen will show the available items separated by manufacturers. Again, this helps narrow the field if you have a specific brand of sprinkler you are searching for.
The final search aid is the body of our webpage, it has clickable icons or images to locate categories; item types; and finally individual manufacturers. This can be done from the "Home Page" searching for categories or from a "Category Page" looking for specific sub categories.
This is actually a picture display of the left side bar menu list, which is helpful for those who like visual aids.
Many times searching will bring you to our category or sub-category landing pages with a list of several types of items in that group. You can shop right from this page by selecting the quantity of any certain items and clicking the bright blue ADD button. This places the quantity selected into your shopping cart. If the ADD button is pale blue and says OUT, we do not have current stock and our system will not allow you to add item(s) to your shopping cart. You may contact our customer support for estimated availability of item(s).
If you need product details, videos, etc.. just click the title or one of the images and this will take you to the individual item page.
On specific item pages we will list details and product features, have manufacturer specifications and operating instructions or manuals linked and videos about the product(s), if available. Be sure to scroll all the way down the page. If you have a question about this particular item you can ask a question by clicking on the link at the bottom of the page.
As you shop and add items to your cart, you can track your cart contents up in the top right hand corner of the webpage. If you want to review the items contained in your cart or are ready to begin the checkout process, click the Shopping Cart link just above the "Items in Cart" in the top right corner. You can still add or remove items until you actually checkout. Items you add to your cart will stay in the cart until you check out, unless you remove them. If inventory changes while an item is in your shopping cart you will be notified about insufficient stock when you try to check out.
Other Helpful Information:
Additionally, you can locate helpful info by hitting the click buttons on the black menu bar at the top of the webpage. Sign in or update 'account' information; get 'help' with orders or questions; see all our educational resources by clicking the 'Learn' button; review 'recent'ly viewed items; and access or 'track' order(s).
Just below the Category Side Menu list you can click on any of these buttons to search videos, use calculator tools, and other website helps. The Fitting Finder can often help you locate a fitting that you might no know the name of so can't find it using the search bar.
Lastly, if you scroll clear down to the bottom of the page there are links to our Drip Depot Policies, Contact Us email support, Website Resources, information about our Affiliate Program, and our Social Media links. Plus, if you want to share any 'feedback' with us click that very last button and share your thoughts, ideas, and concerns. We would love to know what you think!