<span style="font-size: 20pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">DIG

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter X-Core Outdoor Controller SKU 4452

4 station unit:

SKU 4453
VPN HUXC400
MFR Part XC400

6 station unit:

SKU 4454
VPN HUXC600
MFR Part XC600

8 station unit:

SKU 4455
VPN HUXC800
MFR Part XC800

Controller manual: https://stc.dripdepot.com/files/4452/4452-X-Core%20Owners%20Manual.pdf

X-CORE Support: https://www.hunterindustries.com/support/controllers/x-core

The controller is continuously watering:

CAUSE: Too many start times have been programmed

SOLUTION: Only one start time is necessary to activate a program (refer to Setting the Program Start Times on page 18 of the manual)

There is no display:

CAUSE: Check AC power wiring

SOLUTION: Correct any errors

The display reads “No AC”:

CAUSE: There is no AC power present (the controller is not receiving any power)

SOLUTION: Check to see if the transformer is properly installed

Display reads “Off, ”:

CAUSE: The rain sensor is interrupting irrigation or the sensor jumper has been removed

SOLUTION: Slide the rain sensor bypass switch to the BYPASS position to bypass the rain sensor circuit, or reinstall the jumper

Rain sensor will not shut off the system:

CAUSE: Defective rain sensor

SOLUTION: Verify operation of rain sensor and proper wiring

CAUSE: Jumper was not removed when sensor was installed

SOLUTION: Remove jumper from the sensor terminals

CAUSE: Stations have been programmed to override the sensor

SOLUTION: Reprogram the sensor override to enable the sensor (see page 11 of manual)

Frozen display, or showing incorrect information:

CAUSE: Power surge

SOLUTION: Reset the controller per page 24 of the manual “Clearing Controller Memory/Resetting the Controller”

Display shows “ERR” with a number (1 to 8):

CAUSE: Short in the valve wiring circuit, or faulty solenoid on the station number indicated

SOLUTION: Check wire circuit or solenoid for the valve number indicated. Repair short or replace solenoid. Press any button to clear the “ERR” from the display

Display shows “P ERR”:

CAUSE: Faulty pump relay or master valve wiring

SOLUTION: Check wiring to relay or master valve solenoid. Press any button to clear the “P ERR” from the display

CAUSE: Incompatible or defective relay or solenoid

SOLUTION: Check electrical specification for the pump relay. Do not exceed controller's electrical rating. Replace if defective

CAUSE: Undersized wire to the pump relay or master valve

SOLUTION: Replace wire with larger gauge wire

Display shows a station is running but the icons are flashing:

CAUSE: The sensor is interrupting irrigation, however the station has been programmed to override the sensor

SOLUTION: Check the sensor override status (see page 23 of the manual)

Automatic irrigation does not start at the start time and controller is not in the System Off mode:

CAUSE: AM/PM of time of day not set correctly

SOLUTION: Correct AM/PM of time of day

CAUSE: AM/PM of start time not set correctly

SOLUTION: Correct AM/PM of start time

CAUSE: Start Time is disabled (set for Off)

SOLUTION: See Setting Program Start Times (see page 18 of the manual)

CAUSE: Controller is not receiving AC power

SOLUTION: Check AC power connections

The display shows dashes when the dial is in the Solar Sync Settings position:

CAUSE: The Solar Sync sensor is not connected to the controller OR The Solar Sync sensor wires may have a break in them or a bad connection

SOLUTION: Connect the Solar Sync to the “SEN” positions on the wiring terminal. The display will then show the Region and Water Adjustment setting.

Run times for a particular station are too short/too long when using a Solar Sync sensor:

CAUSE: Program Run Time too long/short

SOLUTION: Solar Sync provides a global seasonal adjustment to the controller. If a particular station has run times too long or too short, make the appropriate adjustment to the program in the controller. Make sure to change seasonal adjust back to 100% before making changes to program run times. Do this by turning the dial to the Seasonal Adjust position and increasing/decreasing the value to 100%.

Seasonal Adjust seems LOW:

CAUSES: Region too high, Water Adjustment too low, Location of sensor does not allow for full sun

SOLUTION: Increase the value on the Water Adjustment scale (the default setting is 5). If you max out on the Water Adjustment scale at 10 and still require more seasonal adjustment, move down one Region (from 4 to 3, for example) and start at Water Adjustment setting 5. Solar Sync will immediately update the Seasonal Adjust on the controller. If it is still too high, repeat the adjustment until the desired seasonal adjust is showing on the controller.

Seasonal Adjust seems HIGH:

CAUSES: Region too low, Water Adjustment setting too high

SOLUTION: Decrease the value of the Water Adjustment setting. If you minimize the Water Adjustment scale at 1 and still require reduced seasonal adjustment, move up one Region (from 2 to 3, for example) and start at Water Adjustment setting 5. Solar Sync will immediately update the Seasonal Adjust on the Controller. If it is still too high, repeat the adjustment until the desired seasonal adjust is showing on the controller.

Solar Sync still sending Seasonal Adjust when Controller Bypass switch is in the “Bypass” position:

Solar Sync’s automated Seasonal Adjustment cannot be deactivated by the Bypass switch. The Bypass switch only controls the Rain/Freeze shutoff function of the Solar Sync.

Operating Specs:

Station Run Times: 0 to 4 hours in 1-minute increments
3 Independent Watering Programs
Start Times: 4 per day per program for up to 12 daily starts
Watering Schedule: 365-day calendar, interval watering, odd/even watering
AM/PM, 24-hour clock
Simple manual operation
Sensor override by station
Programmable rain delay (1 to 7 days)
Manual Seasonal Adjustment (10% to 150%)
Automatic Seasonal Adjustment using Solar Sync sensor
Sensor bypass switch
X-Core-x00i for indoor use. X-Core-x00 for outdoor use
Sea level to 6500 ft (2000 m) at -13˚ F to 140˚ F (-25° C to 60° C)

Electrical Specs:

Transformer input 120 VAC ±10% 60 Hz (230 VAC ±10% 50/60 Hz International Models)
Transformer Output: 24 VAC 1.0 amp
Station Output: 0.56 amps per station
Maximum Output: 0.90 amps (includes master valve)
Battery: 3 V Lithium (included) used for remote programming and backup timekeeping. Use CR2032 3-volt.
Electronic short circuit protection
Non-volatile memory for program data
UL Listed
Model X-Core-x00 has an IP2X Rating
Clean only with a cloth dampened with mild soap and water

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

https://stc.dripdepot.com/files/10377/10377-Pro%20HC%20Guide.pdf

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter PRO-HC Outdoor Wi-Fi Controller SKU 10377

6 station unit:

SKU 10381
VPN PHC-600
MFR Part PHC600

12 station unit:

SKU 10378
VPN PHC-1200
MFR Part PHC1200

24 station unit:

SKU 10382
VPN PHC-2400
MFR Part PHC2400

Manuals:

https://stc.dripdepot.com/files/10377/10377-Hydrawise%20App%20Owners%20Manual.pdf

Hydrawise Troubleshooting: https://www.hunterindustries.com/videos/hydrawise-ready-controllers-wi-fi-troubleshooting

Wireless Connection Issues:

After entering your wireless settings, the controller will connect to your access point. The

connection process takes about 30 seconds.Upon successful connection the wireless status will show Connected.

If your controller fails to connect to your wireless router check the following:

Your password is entered It is case sensitive and must be at least 8 characters long.
Check that the wireless security types match between the controller and your wireless Hydrawise recommends use of WPA2 security between the controller and your wireless router.
Check out WIFI specifications here: Hydrawise Controller Wi-Fi Specifications

Zone Issues:

Try running a zone from the controller’s touch screen. If it works from the controller and doesn’t work from the app, check that you have linked your controller’s serial number to your account (see the previous section for details) and check your controller’s wireless status.
If your old controller had a master valve (sometimes referred to as MV), you must configure a master valve in the app and wire it to a spare zone on the controller. Detailed instructions can be found on the Hydrawise website.
Check that your wiring is correct. If no zones start, check that your COMMON wire is correctly cabled.

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

https://stc.dripdepot.com/files/10377/10377-Pro%20HC%20Guide.pdf

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter Indoor PRO-HC Wi-Fi Controller SKU12400

6 station unit:

SKU 12422
VPN HUPHC600I
MFR Part PHC600I

12 station unit:

SKU 12419
VPN HUPHC1200I
MFR Part PHC1200I

Manuals:

https://stc.dripdepot.com/files/10377/10377-Hydrawise%20App%20Owners%20Manual.pdf

Hydrawise Troubleshooting: https://www.hunterindustries.com/videos/hydrawise-ready-controllers-wi-fi-troubleshooting

Wireless Connection Issues:

After entering your wireless settings, the controller will connect to your access point. The

connection process takes about 30 seconds.Upon successful connection the wireless status will show Connected.

If your controller fails to connect to your wireless router check the following:

Your password is entered It is case sensitive and must be at least 8 characters long.
Check that the wireless security types match between the controller and your wireless Hydrawise recommends use of WPA2 security between the controller and your wireless router.
Check out WIFI specifications here: Hydrawise Controller Wi-Fi Specifications

Zone Issues:

Try running a zone from the controller’s touch screen. If it works from the controller and doesn’t work from the app, check that you have linked your controller’s serial number to your account (see the previous section for details) and check your controller’s wireless status.
If your old controller had a master valve (sometimes referred to as MV), you must configure a master valve in the app and wire it to a spare zone on the controller. Detailed instructions can be found on the Hydrawise website.
Check that your wiring is correct. If no zones start, check that your COMMON wire is correctly cabled.

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter Pro-C 4 Station Modular Controller SKU 13805

SKU 13805

VPN PC-400

MFR Part PC-400

Manual: https://stc.dripdepot.com/files/13794/13794-Pro-C%20Manual.pdf

PRO-C Support: https://www.hunterindustries.com/support/controllers/pro-c

Hunter Quick Check™:

1. Press the PLUS, MINUS, LEFT ARROW and RIGHT ARROW buttons simultaneously. In the standby mode, the LCD will display all segments (helpful when troubleshooting display problems).

2. Press the PLUS button to begin the Quick Check test procedure. The system will search all stations to detect a high current path through the station terminals. When a field wiring short is detected, an ERR symbol preceded by the station number will momentarily flash on the controller LCD display. After the Hunter Quick Check completes running this circuit diagnostic procedure, the controller returns to the automatic watering mode.

Clearing Controller’s Memory/Resetting Controller:

The controller repeats itself or continuously waters, even when it should not be on (cycling repeatedly):

CAUSE: Too many start times (Programming Error)

SOLUTION: Only one start time per active program is required. Refer to “Setting Program Start Times” on page 25.

There is no display:

CAUSE: Check AC power wiring.

SOLUTION: Correct any errors.

The display reads “SP ERR”:

CAUSE: Electrical noise is entering the system.

SOLUTION: Check the SmartPort® wiring harness. Verify that the red wire is attached to the AC1 terminal, the white wire to the AC2 terminal and the blue wire to the REM terminal. If the wires were extended then they will need to be replaced with shielded cable. Contact your local distributor for information on shielded cable.

The display reads “P ERR”:

CAUSE: There is a fault in the pump start, master valve, or the wiring for the pump start/master valve.

SOLUTION: Check the master valve or pump start wire for continuity. Replace or repair the shorted wire. Check that all wire connections are good and watertight.

The display reads a station number and ERR, such as “2 ERR”:

CAUSE: There is a fault in the station solenoid, or the station wiring.

SOLUTION: Check the station wire for continuity. Replace or repair shorted wire. Check that all wire connections are good and watertight

The display reads “NO AC”:

CAUSE: There is no AC power present (the controller is not receiving power).

SOLUTION: Check to see if the transformer is properly installed.

The display reads “SENSOR OFF”:

CAUSE: The rain sensor is interrupting irrigation or the sensor jumper is not installed.

SOLUTION: Slide the Rain Sensor switch on front panel to the BYPASS position to bypass rain sensor circuit, or install the sensor jumper.

Rain sensor will not shut off system:

CAUSE: Incompatible rain sensor or the jumper was not removed when sensor was installed.

SOLUTION: Make sure sensor is micro-switch type such as Mini-Clik®. Check that the jumper has been removed from the SEN terminals. Confirm proper operation (see “Testing the Weather Sensor” on page 15).

CAUSE: Manual Single Station Mode Used.

SOLUTION: Manual Single Station Mode will override the sensor. Use Manual All Station Mode to test sensor.

The controller does not have a start time for each station:

CAUSE: Programming error, dial in incorrect position.

SOLUTION: Be sure the dial is in correct position.Total number of stations can be easily checked by placing dial in the RUN TIMES position and pressing the back arrow.

Valve will not turn on:

CAUSE: Short in wiring connections.

SOLUTION: Check field wiring.

CAUSE: Bad solenoid.

SOLUTION: Replace solenoid.

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter I-Core 6 Station Controllers SKU 4460

SKU 4460

VPN HUIC600PL

MFR Part IC600PL

More Troubleshooting in the Manual: https://stc.dripdepot.com/files/4459/hunter-i-core-6-station-controllers-220.pdf

I-CORE Support: https://www.hunterindustries.com/support/controllers/i-core

No Display:

CAUSES: Check AC power to controller, 14-Pin connector is not fully connected, Module locking bar is in the Power Off position.

SOLUTION: Fix power supply, Connect ribbon cable on back of facepack door, Slide the module locking bar into the Power On position.

The display reads “NO A/C Power”:

CAUSE: No AC power present to operate controller/valves.

SOLUTION: Check to see if the transformer is properly installed or power is coming out of it.

Display reads "Fault (OVERFLOW OR UNDERFLOW)”:

CAUSE: Overflow/Underflow alarm has occurred.

SOLUTION: Check system for problems.

Possible station short:

Check solenoid and field wiring

Display reads “sensor is active”:

CAUSE: The rain sensor is interrupting irrigation or not installed.

SOLUTION: Slide the Rain Sensor switch on front panel to the bypass position to bypass rain sensor. Check to make sure the jumper wire is connecting the sensor terminals if no rain sensor is being used.

Station does not irrigate:

CAUSE: Field wiring or solenoid problem.

SOLUTION: Perform Manual Single–Station start and observe display and Station Status light. If Station Status light is RED, check solenoid and filed wiring, including COM wires. Station outputs must not exceed 0.56A Max.

The controller does not irrigate automatically:

CAUSE: Possible programming errors.

SOLUTION: Verify all programs Days to water, start Times, and Station Run Times

CAUSE: Sensor shutdown

SOLUTION: Check display for fault indication

CAUSE: Programmable Off in effect.

SOLUTOIN: Check display for OFF days

CAUSE: Time/Date errors

SOLUTION: Verify controller time and date, including AM/PM/24 settings.

Rain or other Clik sensor does not shut down system:

CAUSE: Incorrect sensor type or connection (Jumper installed).

SOLUTION: Use one normally-closed Clik-type sensor per sensor ports. Verify that one wire from each sensor is to each SEN1 or SEN2 terminals. Remove Jumper wire.

CAUSE: Incorrect sensor settings for stations.

SOLUTION: Turn dial to Set Sensor Operation and verify correct response for each station to the sensor.

The controller repeats a program or continuously waters even when it should not be on / controller cycles over and over:

CAUSE: Too many start times (user programming error).

SOLUTION: Only one start time per active Program is required. Refer to “Set Program Start Time” instructions.

Controller does not recognize output module (station size shown is incorrect):

CAUSE: Module seated incorrectly.

SOLUTON: Verify that modules are seated all the way back in the wiring compartment and module lock is ON.

CAUSE: Module slot skipped.

SOLUTION: Verify that no module slots have been skipped from left to right.

CAUSE: Station output module overloaded.

SOLUTION: Swap with known good module in the same position. If new module works in the position, replace the old module. If new known good module also fails to be recognized, check gold contacts for dirt, corrosion, or pests.

Solar Sync Adjusting too LOW:

CAUSE: Solar Sync Setting need to be adjusted

SOLUTION: Make sure controller dial is in the Run position. Increase the value on the Water Adjustment scale (10 is max). Once the setting is changed, the controller will immediately be updated with the new Seasonal Adjust %. Increase the Water Adjustment setting until the desired Seasonal Adjust % is shown. If you max out the Water Adjustment scale at 10 and still require more Seasonal Adjust, move down to the next lower Region (from Region 4 to 3, for example).

Solar Sync Adjusting too HIGH:

CAUSE: Solar Sync Setting need to be adjusted

SOLUTION: Make sure controller dial is in the Run position. Decrease the value on the Water Adjustment scale (default setting is 5). Once the setting is changed, the controller will immediately be updated with the new Seasonal Adjust %. Decrease the Water Adjustment setting until the desired Seasonal Adjust % is shown. If you minimize the Water Adjustment scale down to 1 and still require a reduction in Seasonal Adjust, move up the next Region (from Region 2 to 3, for example).

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

Guide: https://stc.dripdepot.com/files/16159/16159-X2%20Quick%20Start%20Guide.pdf

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter X2 Controller SKU 16159

4 station unit:

SKU 16172
VPN HUX2-400
MFR Part X2-400

6 station unit:

SKU 16173
VPN HUX2-600
MFR Part X2-600

8 station unit:

SKU 16174
VPN HUX2-800
MFR Part X2-800

14 station unit:

SKU 16175
VPN HUX2-1400
MFR Part X2-1400

Display Shows “ERR” with Number:

CAUSE: Short in field wiring, or bad solenoid

SOLUTION: Check field wiring and valve solenoid. Press any button to clear ERR message.

DISPLAY SHOWS P “ERR”:

CAUSE: Short in Pump/Master Valve wiring or solenoid.

SOLUTION: Check wiring and solenoid at P/MV. Check specifications for Pump Start Relay

DISPLAY SHOWS SP “ERR”:

CAUSE: SmartPort® error. Electrical noise is present near connection to remote or other SmartPort device.

SOLUTION: Move connections away from sources of electrical noise.

DISPLAY SHOWS WATERING BUT NO WATER IS OCCURRING:

CAUSE: Problem in field wiring. Problem with solenoids. No water pressure to system.

SOLUTION: Check field wiring (voltmeter). Check valve solenoid(s). Verify water source is open.

FROZEN OR GARBLED DISPLAY:

CAUSE: Power surge

SOLUTION: Rest Controller

RAIN SENSOR DOES NOT STOP IRRIGATION:

CAUSE: Jumper wire is not removed. Sensor switch in BYPASS position.

SOLUTION: Remove jumper wire on SEN terminals. Set sensor switch to Active position.

CONTROLLER SEEMS TO WATER CONTINUOUSLY:

CAUSE: Too many start times.

SOLUTION: One Start Time operates all stations in a program. Remove unnecessary start times.

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

DC

Hunter Node SKU 14033

1 station unit, solenoid YES:

SKU 14034
VPN NODE-100
MFR Part Node-100

2 station unit, solenoid NO:

SKU 14037
VPN Node-200
MFR Part Node-200

4 station unit, solenoid NO:

SKU 14040
VPN Node-400
MFR Part Node-400

6 station unit, solenoid NO:

SKU 14043
VPN Node-600
MFR Part Node-600

Manual: https://stc.dripdepot.com/files/14033/14033-OM_NODE_dom.pdf

NODE Support: https://www.hunterindustries.com/support/controllers/node

There is no display:

CAUSE: Display is off. Battery is dead.

SOLUTION: Press any button for one second. Replace battery.

Display indicates watering but none is occurring:

CAUSE: No water pressure. Faulty Solenoid. Incompatible solenoid.

SOLUTION: Turn on main system supply. Replace solenoid. Must use Hunter DC latching solenoid (P/N 458200) or other compatible DC latching solenoid.

Automatic irrigation does not start at start time:

CAUSE: Controller in System Off mode. AM/PM/time of day not set correctly. AM/PM/start time not set correctly.

SOLUTION: Verify that controller is programmed for automatic watering. Correct AM/PM/time of day. Correct AM/PM/start time

Rain sensor does not suspend watering:

CAUSE: Rain sensor defective or miswired.

SOLUTION: Verify proper operation of the rain sensor and wire connections (see page 11 of manual).

Controller waters more than one time:

CAUSE: The program has more than one start time assigned to it. Each program has up to four start times.

SOLUTION: Eliminate program start times as needed.

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter NODE-BT Battery Operated Controller w/Bluetooth SKU16178

1 station unit:

SKU 16179
VPN NODE-BT-100-LS
MFR Part NODE-BT-100-LS

2 station unit:

SKU 16180
VPN NODE-BT-200
MFR Part NODE-BT-200

4 station unit:

SKU 16181
VPN NODE-BT-400
MFR Part NODE-BT-400

Guide: https://stc.dripdepot.com/files/16178/16178-NODE-BT.pdf

NODE Support: https://www.hunterindustries.com/support/controllers/node

There is no display:

CAUSE: Display is off. Battery is dead.

SOLUTION: Press any button for one second. Replace battery.

Display indicates watering but none is occurring:

CAUSE: No water pressure. Faulty Solenoid. Incompatible solenoid.

SOLUTION: Turn on main system supply. Replace solenoid. Must use Hunter DC latching solenoid (P/N 458200) or other compatible DC latching solenoid.

Automatic irrigation does not start at start time:

CAUSE: Controller in System Off mode. AM/PM/time of day not set correctly. AM/PM/start time not set correctly.

SOLUTION: Verify that controller is programmed for automatic watering. Correct AM/PM/time of day. Correct AM/PM/start time

Rain sensor does not suspend watering:

CAUSE: Rain sensor defective or miswired.

SOLUTION: Verify proper operation of the rain sensor and wire connections (see page 11 of manual).

Controller waters more than one time:

CAUSE: The program has more than one start time assigned to it. Each program has up to four start times.

SOLUTION: Eliminate program start times as needed.

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

Manual: https://stc.dripdepot.com/files/4456/4456-HC%20Hybrid%20Operation%20Manual.pdf

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hunter XC-Hybrid Controller SKU 4456

6 station unit:

SKU 4457
VPN HUXCH600
MFR Part XCH600

12 station unit:

SKU 4458
VPN HUXCH1200
MFR Part XCH1200

The controller is continuously watering:

CAUSE: Too many start times have been programmed

SOLUTION: Only one start time is necessary to activate a program. (refer to "Setting the Program Start Time(s)" on page 8)

There is no display:

CAUSE: Check batteries or AC power

SOLUTION: Correct any errors

Display reads “Off, ”:

CAUSE: The rain sensor is interrupting irrigation or the sensor jumper has been removed

SOLUTION: Slide the rain sensor bypass switch to the BYPASS position to bypass the rain sensor circuit, or reinstall the jumper

Rain sensor will not shut off the system:

CAUSE: Defective rain sensor. Jumper was not removed when sensor was installed. Stations have been programmed to override the sensor.

SOLUTION: Verify operation of rain sensor and proper wiring. Remove jumper from the sensor terminals. Reprogram the sensor override to enable the sensor (refer to "Programmable Sensor Override" on page 12)

Frozen display, or showing incorrect information:

CAUSE: Power surge

SOLUTION: Reset the controller (refer to "Clearing the Controller's Memory/Resetting the Controller" on page 13)

Display shows a station is running but the icons are flashing:

CAUSE: The sensor is interrupting irrigation, however the station has been programmed to override the sensor

SOLUTION: Check the Programmable Sensor Override status (refer to "Programmable Sensor Override" on page 12)

Automatic irrigation does not start at the start time and controller is not in the System Off mode:

CAUSE: AM/PM of time of day not set correctly. AM/PM of start time not set correctly. Start Time is disabled (set for Off). Batteries are dead. Controller is not receiving AC power

(if using a transformer)

SOLUTION: Correct AM/PM of time of day. Correct AM/PM of start time. Refer to "Setting the Program Start Time(s)" on p 8. Replace batteries. Check AC power connections

Operating Specs:

Station Run Times: 0 to 4 hours in 1-minute increments
3 Independent Watering Programs
Start Times: 4 per day per program for up to 12 daily starts
Watering Schedule: 365-day calendar, interval watering, odd/even watering
AM/PM, 24-hour clock
Simple manual operation
Sensor override by station
Programmable rain delay (1 to 7 days)
Seasonal adjustment (10% to 150%)
Sensor bypass switch
XCH-x00 and XCHM-x00 for outdoor use • Sea level to 2000 m at 0-50°C

Electrical Specs:

Electronic short circuit protection
Six AA (1.5 V) alkaline batteries required
Non-volatile memory for program data
Model XCH-x00 has an IP2X Rating
Clean only with a cloth dampened with mild soap and water

Further troubleshooting is handled by the manufacturer at their request.

Here is contact information for Hunter Industries:

1940 Diamond Street

San Marcos, CA 92078

Tel: (1) 760-744-5240

Fax: (1) 760-744-7461

For technical support and Hydrawise software troubleshooting and support:

(1) 760-591-7383

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Hydro-Rain

AC

Hydro-Rain Bhyve Pro Wi-Fi Controller SKU 9026

8 zone unit:

SKU 9028
VPN 04080L
MFR Part HRC-400WF-08

16 zone unit:

SKU 9027
VPN 04082
MFR Part HRC-400WF-16

Manual: https://stc.dripdepot.com/files/9026/9026-hrc_400_gen_2_manual.pdf

One or more valves do not turn on

Faulty solenoid connection
Wire damaged or severed
Flow control stem screwed down, shutting valve off
Programming is incorrect

Stations turn on when they are not supposed to

Water pressure is too high
More than one start time is programmed
AM/PM is incorrect

One station is stuck on and will not shut off

Faulty valve
Particles of dirt or debris stuck in valve
Valve diaphragm faulty

All valves do not turn on

Transformer defective or not connected
Programming is incorrect

Controller will not power up

Transformer not plugged into a working outlet

Valves continue to turn on and off when they are not programmed

More than one start time is programmed with overlapping schedules
Excessive pressure

Display says Fault and flashes a zone number

Short in the wire
Short in the solenoid

For Hydro-Rain Technical Support and Product Questions:

Manual: https://stc.dripdepot.com/files/13226/13226-Bhyve%20Indoor%20WiFi%20Controller%20manual.pdf

Toll Free 888-493-7672

Phone 801-299-5550

Fax 801-203-1179

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Bhyve Indoor Wi-Fi Controller SKU13226

4 zone unit:

SKU 13230
VPN 57915
MFR Part 57915

8 zone unit:

SKU 13227
VPN 57925
MFR Part 57925

LED Codes: https://hydrorain.com/knowledgebase/hrc-410-led-codes/

For Hydro-Rain Technical Support and Product Questions:

Manual: https://stc.dripdepot.com/files/15308/15308-Orbit%20BHyve%20Controller%20Manual.pdf

Toll Free 888-493-7672

Phone 801-299-5550

Fax 801-203-1179

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Bhyve Smart Sprinkler Controller by Orbit SKU15308

6 zone unit:

SKU 15309
VPN 57946
MFR Part 57946

12 zone unit:

SKU 15313
VPN 57950
MFR Part 57950

For Hydro-Rain Technical Support and Product Questions:

Manual: https://images.thdstatic.com/catalog/pdfImages/0f/0f82cfab-7493-4ff2-a786-b6c560315e5b.pdf

Toll Free 888-493-7672

Phone 801-299-5550

Fax 801-203-1179

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

B-hyve XR Smart Indoor/Outdoor Sprinkler Controller SKU18865

8 zone unit:

SKU18866
VPN 57985
MFR Part 57985

16 zone unit:

SKU 18869
VPN 57995
MFR Part 57995

Troubleshooting and Q&A: https://support.orbitonline.com/en_us/search?q=xr

For Hydro-Rain Technical Support and Product Questions:

Toll Free 888-493-7672

Phone 801-299-5550

Fax 801-203-1179

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

DC

Hydro-Rain HRC 990 DC Controller SKU10477

VPN 04020
MFR Part HRC-990-04-MS

Manual: https://stc.dripdepot.com/files/10476/10476-HRC%20990.pdf

One or more stations do not turn on:

1. Make sure programming is correct.

2. Make sure programming is not in OFF or Rain Delay mode.

3. Remove jack, clean debris, re-plug jack.

4. Clean debris from solenoid.

5. Replace batteries.

6. Replace solenoid.

Stations turn on when they are not supposed to:

1. Reduce water pressure.

2. Check programming to make sure start times are correct. Check A and B programs and start times 1-4.

One station is stuck on and will not shut off:

1. Make sure jack is plugged in.

2. Replace valve.

3. Clean any particles of dirt or debris stuck in valve or solenoid.

4. Replace valve diaphragm.

5. Replace solenoid.

All stations do not turn on:

1. Make sure programming is not in OFF or Rain Delay mode.

2. Lack of power due to depleted batteries or faulty solar panel (optional).

3. Programming is incorrect.

HRC 990 will not power up:

1. Make sure batteries are installed correctly.

2. Replace batteries.

Stations continue to turn on and off when they are not programmed to:

1. Make sure one start time is programmed with no overlapping schedules.

2. Turn down water pressure.

3. Check A and B programs and start times 1-4.

For Hydro-Rain Technical Support and Product Questions:

Manual: https://stc.dripdepot.com/files/4437/irritrol-rain-dial-r-series-211.pdf

Toll Free 888-493-7672

Phone 801-299-5550

Fax 801-203-1179

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Irritrol

AC

Irritrol Rain Dial-R Series Controller SKU4437

6 station unit:

SKU 4438
VPN A-RD600-EXT
MFR Part RD600-EXT

9 station unit:

SKU 4439
VPN A-RD900-EXT
MFR Part RD900-EXT

12 station unit:

SKU 4440
VPN A-RD1200-EXT
MFR Part RD1200-EXT

Quick Reference: https://stc.dripdepot.com/files/4437/irritrol-rain-dial-r-series-212.pdf

Some valves do not operate:

CAUSE: Possible defective solenoid and/or loose wire connection.

SOLUTION: Test and replace solenoid. Secure wire connections. Check for connection continuity.

No valves operate:

CAUSE: Function Switch in OFF position

SOLUTION: Set switch to Run or Manual position
CAUSE: Deflective valve solenoid
SOLUTION: Test and replace valve solenoid

CAUSE: Loose wire connection

SOLUTION: Secure wire connections (especially the common wire or “VC” connection)

CAUSE: Skip Days incorrectly set

SOLUTION: Check and reprogram Skip Days schedule option

CAUSE: Start Times set to OFF

SOLUTION: Reset Start Times

CAUSE: Rain Delay active

SOLUTION: Turn off Rain Delay

Watering at wrong times:

CAUSE: Current Time of day incorrectly set

SOLUTION: Reset to current time (correct AM or PM)

Blank display:

CAUSE: No power

SOLUTION: Check circuit breaker panel, wiring connections, transformer and 2A fuse

Program won’t display:

CAUSE: Wrong Function switch setting

SOLUTION: Place Function switch in the Run position

CAUSE: Controller is currently in a watering cycle

SOLUTION: Check or change program with Function switch in Set Programs

Incorrect display (after a power outage or being unplugged):

CAUSE: Battery is weak, dead or not installed

SOLUTION: Remove AC power and battery for one minute. Install/replace battery and restore power

Watering on wrong day:

CAUSE: Watering day schedule not set correctly

SOLUTION: Reset Program watering day schedule (p.22 of manual)

Current time is wrong and flashing:

CAUSE: Power outage occurred without battery backup

SOLUTION: Install/replace battery and reset time

Display is flashing.“FUS” and station number are shown:

CAUSE: Excessive current load due to shorted wire or defective solenoid

SOLUTION: Check wiring and splices for short circuit. Replace defective solenoid

Valve will not turn off (with Function switch in the OFF position)

CAUSE: Valve malfunction or manual On (bleed) mechanism open

SOLUTION: Carefully turn solenoid or manual bleed screw if present, clockwise to close and shut off valve. Repair/replace valve as necessary

Irritrol Contact Info:

toll-free at 1-800-634-TURF (8873), Monday through Friday, 7:30 AM to 4:00 PM (Pacific)

Manual: https://stc.dripdepot.com/files/4437/irritrol-rain-dial-r-series-211.pdf

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Irritrol Rain Dial-R Series Indoor Controller SKU14298

VPN RD1200-INT-R
MFR Part RD1200-INT-R

Quick Manual: https://stc.dripdepot.com/files/14297/14297-RainDial-R%20Manual.pdf

Some valves do not operate:

CAUSE: Possible defective solenoid and/or loose wire connection.

SOLUTION: Test and replace solenoid. Secure wire connections. Check for connection continuity.

No valves operate:

CAUSE: Function Switch in OFF position.

SOLUTION: Set switch to Run or Manual position.

CAUSE: Deflective valve solenoid.

SOLUTION: Test and replace valve solenoid.

CAUSE: Loose wire connection.

SOLUTION: Secure wire connections (especially the common wire or “VC” connection).

CAUSE: Skip Days incorrectly set.

SOLUTION: Check and reprogram Skip Days schedule option.

CAUSE: Start Times set to OFF

SOLUTION: Reset Start Times

CAUSE: Rain Delay active

SOLUTION: Turn off Rain Delay

Watering at wrong times:

CAUSE: Current Time of day incorrectly set.

SOLUTION: Reset to current time (correct AM or PM).

Blank display:

CAUSE: No power

SOLUTION: Check circuit breaker panel, wiring connections, transformer and 2A fuse

Program won’t display:

CAUSE: Wrong Function switch setting.

SOLUTION: Place Function switch in the Run position.

CAUSE: Controller is currently in a watering cycle.

SOLUTION: Check or change program with Function switch in Set Programs.

Incorrect display (after a power outage or being unplugged):

CAUSE: Battery is weak, dead or not installed.

SOLUTION: Remove AC power and battery for one minute. Install/replace battery and restore power.

Watering on wrong day:

CAUSE: Watering day schedule not set correctly.

SOLUTION: Reset Program watering day schedule (p.22 of manual).

Current time is wrong and flashing:

CAUSE: Power outage occurred without battery backup

SOLUTION: Install/replace battery and reset time.

Display is flashing.“FUS” and station number are shown:

CAUSE: Excessive current load due to shorted wire or defective solenoid.

SOLUTION: Check wiring and splices for short circuit. Replace defective solenoid.

Valve will not turn off (with Function switch in the OFF position):

CAUSE: Valve malfunction or manual On (bleed) mechanism open.

SOLUTION: Carefully turn solenoid or manual bleed screw if present, clockwise to close and shut off valve. Repair/replace valve as necessary.

Irritrol Contact Info:

toll-free at 1-800-634-TURF (8873), Monday through Friday, 7:30 AM to 4:00 PM (Pacific).

***When reaching out to the manufacturer, please write down the agents name and let us know what they determined!

Irritrol KD2 Outdoor Series SKU4432

4 station unit (DISCONTINUED):

SKU 4433
VPN A-KD400-EXT
MFR Part KD400-EXT

6 station unit:

SKU 4434
VPN A-KD600-EXT
MFR Part KD600-EXT

9 station unit:

SKU 4435
VPN A-KD900-EXT
MFR Part KD900-EXT

Manual: https://stc.dripdepot.com/files/4432/4432-KD2%20User%20Guide.pdf

Quick Reference: https://stc.dripdepot.com/files/4432/4432-KD2%20Quick%20Reference%20Guide.pdf

Display is blank and controller does not operate:

CAUSE: Power is disconnected

PROBLEM: Check transformer connections (indoor models). Check the AC service panel for a tripped circuit breaker or GFI and reset.

Valve does not turn on:

CAUSE: Faulty control valve wire connections.

SOLUTION: Check the wire connections at control valve and controller.

CAUSE: Sensor switch in Active position without a sensor or jumper installed.

SOLUTION: Set sensor switch to Bypass position or add jumper to sensor terminals.

CAUSE: No station run time duration set

SOLUTION: Check station run times. See page 12.

Watering program(s) start at unexpected times:

CAUSE: Watering program schedules have overlapping start times.

SOLUTION: Check program start time schedules. Shorten station run times and/or space start times farther apart.

CAUSE: Water Budget setting over 100% can cause delayed start times.

SOLUTION: Check Water Budget and decrease adjustment % factor as necessary

Controller not watering on the selected active day:

CAUSE: Rain Delay is active.

SOLUTION: Check if Rain Delay is set.

CAUSE: Interval or Odd/Even Mode.

SOLUTION: Check if Interval or Odd/Even mode is selected and see if the selected day falls within the Odd, Even or falls between the interval watering schedule.

Irritrol Contact Info:

toll-free at 1-800-634-TURF (8873), Monday through Friday, 7:30 AM to 4:00 PM (Pacific).

Manual: https://stc.dripdepot.com/files/4477/irritrol-total-control-series-228.pdf

***When reaching out to the manufacturer, please write down the agent's name and let us know what they determined!

Irritrol Total Control Series SKU 4477

6 station unit:

SKU 4478
VPN A-TC-6EX-R
MFR Part TC-6EX-R

9 station unit:

SKU 13463
VPN A-TC-9EX-R
MFR Part A-TC-9EX-R

12 station unit:

SKU 4479
VPN A-TC-12EX-R
MFR Part TC-12EX-R

24 station unit:

SKU 14541
VPN A-TC-24EX-R
MFR Part A-TC-24EX-R

All valves will not turn on automatically:

1. Verify program: station time, watering start times, watering days schedule, current time, current day, water budget and rain delay

2. Check valve common wire for proper connection.

3. Check for a shorted station; refer to

4. “How the electronic circuit breaker works” on page 5.

5. Ensure rain sensor (if installed) is properly connected and functioning properly. If rain sensor is not installed, ensure the SENSOR SWITCH is in BYPASS position.

6. Check fuse, replace if necessary. See p. 27 of manual.

Cannot program:

1. Disconnect power to controller for 1 minute. Reconnect power and reprogram.

2. Install fresh 9-volt alkaline battery.

3. Verify that all 16 start times are not in use by other programs.

Controller skips a cycle:

1. Verify watering start times, current time and watering days schedule.

No display:

1. Check power source for tripped circuit breaker.

2. If program module has been removed, this is a normal battery-saving feature. Turn dial to any position to reactivate display.

3. Disconnect power to controller for 1 min. Reconnect power and reprogram.

4. Replace battery

5. Check fuse, replace if necessary. See p. 27 of manual

Valve stays on:

1. Check station times and water budget.

2. Check for Manual mode; place dial in Run position.

3. Disconnect valve wire. If still on, valve malfunction is indicated.

4. Check for manual bleed closure at valve.

Valve will not turn on:

1 . Ensure dial is not in Rain/Off position or Rain Delay mode active.

2. Verify program: station time, watering start times, watering days schedule, current time, current day and water budget.

3. Make sure common wire and valve wire are correctly connected.

4. Check for a shorted station, refer to page

5. 5. If using sensor, check sensor.

6. Check for blown fuse. Replace if necessary. See page 27 for fuse replacement information.

“Short” or “Master Valve” is displayed:

1. See “How the Electronic Circuit Breaker Works” on page 5 for troubleshooting information

Waters too often:

1. Too many program start times set. Check each program to determine the number of start times assigned and remove as necessary

Irritrol Contact Info:

toll-free at 1-800-634-TURF (8873), Monday through Friday, 7:30 AM to 4:00 PM (Pacific).