Shipping FAQ

My package says it was delivered, but I have not yet received it. Where is my package?
If you believe your package has been misdelivered or lost please submit a ticket to our helpdesk so our helpful agents can investigate this matter further ...
Wed, 12 Sep, 2018 at 9:39 AM
How can I track my order?
There are multiple ways to track your package: 1. You may track your order directly from our shipping confirmation email. If you did not receive a shippi...
Wed, 12 Sep, 2018 at 9:40 AM
Why is the shipping cost higher than expected?
If you are located in Hawaii or Alaska, we apologize, we are unable to offer free shipping to those locations at this time. Ground and USPS shipping methods...
Wed, 12 Sep, 2018 at 9:41 AM
I have a drop-ship item on order, how can I track this?
Drop-ship orders ship directly from the manufacturer. Because of this, the shipping confirmation email will not reflect a tracking number. For tracking inf...
Wed, 12 Sep, 2018 at 9:42 AM
My order qualified for free shipping. When can I expect to receive my order?
Congrats on qualifying for free shipping! If your order was placed before 2 PM (PST) your order will be packed and shipped today.  Please note: The day ...
Wed, 12 Sep, 2018 at 9:44 AM