Customer Service Frequently Asked Questions

How to return your items
We are happy to assist with the return of your item(s). You may return any 'unused' items that do not meet your needs.  Here are the instructions ...
Thu, 11 Apr, 2019 at 7:10 AM
Why didn't I receive a reply to my email?
Thanks for your recent inquiries! I promise we are not ignoring you!!  We have found some email providers such as Hotmail and MSN will sometimes mark ou...
Thu, 21 Jan, 2021 at 2:33 PM
Inches to gallons
How do I convert inches to gallons? To determine how many gallons of water you need to provide a specific amount of inches of water to your system, you ...
Mon, 25 Jan, 2021 at 8:43 AM
I Received Kinked Tubing, What Do I Do?
We deeply apologize if any tubing you have received is kinked! We appreciate the opportunity to help out and make it right! Upon discovering this, the best ...
Mon, 29 Nov, 2021 at 1:43 PM